FAQ's

Very accurate! We use The System of Understanding Undertones™ to catch what others miss—even from photos. Combined with real color science (hue, LRV, undertones) and 16+ years of experience as professional color consultants, you get recommendations you can trust—no guesswork, no regrets.

Our online paint color consultations are designed to feel just as reliable as in-person advice—without the stress, scheduling, or cost. (And yes, undertones really do show up in photos—if you follow our simple guidelines.)

Absolutely. Just include clear photos of anything that’s staying—like furniture, flooring, counters, or tile. Good daylight and a sheet of white paper in the shot help us capture undertones correctly.

If something seems mismatched (like clashing finishes, awkward trim, or an uninviting space), we’ll point it out and help solve it as part of your consultation. Think of it as a decorating reality check—without the judgment.

• A custom email presentation with your tailored color + decorating plan
• Large paint card samples (Sherwin-Williams or Benjamin Moore, free in the Continental U.S. & Canada) mailed to you
• Finish and sheen recommendations so your paint looks its best
• Style tips and testing instructions to help you apply the plan with confidence
• Follow-up support after testing — yes, photos are required so we can see how it’s really working in your space
• One-time follow-up call (optional) to review your plan or answer questions
• A money-back guarantee if refinements after testing still don’t feel right.

Yes! Follow-up is included once you’ve tested your colors. Just send us confirmation photos so we can see how the options look in your space. From there, we’ll tweak suggestions or refine finishes as needed.

If you’d like more in-depth help beyond that (additional colors or broader decorating decisions), extra support can be purchased. In other words: you’re not left hanging—we stick with you until the colors actually work.

We’ll refine based on your testing photos and feedback until it feels right. If you’re still not happy after refinements, we offer a money-back guarantee on the consultation service.

We want you to feel confident in your choices, and we stand behind our process. No endless repainting. No “oops, too late.” Just a plan that works.

• No deadline — send your materials when you’re ready. (Around holidays or travel, we’ll schedule you as soon as possible.)
• Adjustments are part of the process — if something doesn’t feel right after testing, send photos and we’ll tweak it.
• Painter/Contractor note: We’ll give you the right plan, but once you pass it along, the responsibility is yours. We guide, you decide.

Absolutely! All packages are available as Color Hue Home gift cards—the perfect housewarming present, realtor closing gift, or celebration surprise. A digital or mailed version makes it easy to give—and even easier to love.

Every Package Includes
• A custom email presentation with your tailored color + decorating plan
• Large paint card samples (Sherwin-Williams or Benjamin Moore, free in the Continental U.S. & Canada) mailed to you
• Finish and sheen recommendations so your paint looks its best
• Style tips and testing instructions to help you apply the plan with confidence
• Follow-up support after testing — confirmation photos required so we can tweak suggestions as needed
• One-time follow-up call (optional) to review your plan or answer questions
• A money-back guarantee if refinements after testing still don’t feel right

Our focus is on color + finish harmony. Product sourcing or full remodel design are outside the scope. We’ll help you choose paint colors and finishes that work together, whether it’s for interiors or exteriors. Translation: we fix the undertones, so your space feels pulled together—without the chaos of a full-blown remodel.

Most online paint color consultations are delivered within 8–10 business days. If demand is high, we’ll let you know right away.

In a hurry? Send us a quick note—we’ll let you know if we can fast-track your project. If we’re in a blackout period or not accepting new jobs, you’ll see a clear notice at checkout with our next available start date.